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Sonoform

Last updated 6 November 2026

Shipping Policy

Sonoform panels are made in Melbourne in limited batches and delivered Australia-wide. This page explains when your order dispatches, how it travels and what to do if something is not right.

When your order dispatches

Pre-orders dispatch 14 days after the batch closes. The batch close date is shown in the pre-order section of our website. You will receive an order confirmation when you pay, a production update, and tracking details by email when your order ships.

Dispatch dates are estimates. If timing changes, we will email you promptly.

Carriers and delivery times

Panels leave Melbourne with StarTrack or Road Express. Typical transit times after dispatch are estimates, not guarantees:

Maxi panels and volume orders ship by pallet or oversize freight, and tail-lift delivery is available on request. Please tell us before dispatch if your site has limited access.

Delivery cost

Creator Studio Packs include express shipping. For all other orders, we confirm the delivery cost for your address with you before your order is dispatched.

Pick-up

Pick-up from 631 Victoria St, Abbotsford VIC 3067 is available by appointment once your order is ready. Email David@davidquinn.au to arrange a time. We are not a retail showroom.

Checking your delivery

Please inspect your panels on delivery. If anything is damaged or missing, photograph the packaging and the panels and email us within 3 business days so we can sort it out quickly with the carrier. This does not limit your rights under the Australian Consumer Law. See our Returns & Echo Guarantee page.

Fabric and colour

Dye lots vary slightly between batches and screens show colour differently. We match your chosen fabric and colour as closely as we can. The $20 swatch kit lets you see and feel the real fabrics before you order.

Delays

If something outside our control delays a batch, such as a fabric supply problem, we will email you a revised date. If dispatch is more than 14 days later than the estimate, you can cancel for a full refund. See our Pre-Order & Deposit Terms.