Last updated 6 November 2026

Pre-Order & Deposit Terms

These terms explain how Sonoform batch pre-orders and volume deposits work. They apply to every pre-order, together with our Terms of Service.

How batch pre-orders work

We make panels in limited local batches. Your payment at pre-order funds the materials and production run for that batch. Each batch closes on its stated date, or sooner if it reaches its limit of 50 bundles. We then manufacture your order and dispatch it 14 days after batch close. See our Shipping Policy for delivery.

If you miss a batch, join the batch alerts at the bottom of our website to hear when the next one opens.

Prices and fabric tiers

All prices are in Australian dollars and include GST. The price of each panel depends on the fabric tier you choose (Tier 1 to Tier 4), shown on our website in the price list. The price you pay is the price shown at checkout.

Fabric and colour

You choose a fabric and colour when you order. If you want a shade that is not listed, tell us and we will match it as closely as we can. Dye lots vary between batches and screens show colour differently, so we recommend the $20 swatch kit before ordering.

Cancelling a pre-order

• Before the batch closes: email us and we will cancel your order and refund you in full.
• After the batch closes: production has started and your panels are made to order, so we cannot cancel or refund for change of mind.
• If we are late: if dispatch is more than 14 days later than our estimate, you can cancel for a full refund.
• If we cannot supply your order: we will refund you in full.

Nothing in these terms limits your rights under the Australian Consumer Law. See our Returns & Echo Guarantee page.

Volume orders and the 50% deposit

Orders of 24 panels or more can reserve a place in a production batch with a 50% deposit. After you send a volume enquiry we confirm your quote and send deposit instructions. The remaining 50% is due before dispatch.

• The deposit is refundable in full until the batch closes.
• After the batch closes, the deposit covers materials and production already committed, so it is not refundable for change of mind.
• If we cannot supply your order, we refund your deposit in full.

Payments

Payments are processed by Stripe. We do not see or store your card details.

Limited batches

Each batch has a limited number of bundles. We may close a batch early when it sells out.