Last updated 6 November 2026

Returns & Echo Guarantee

Our panels are made to order, so this page explains when we can refund or replace them, how the Echo Guarantee works and how to make a claim.

Your rights under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they are not of acceptable quality and the failure does not amount to a major failure.

Faulty or damaged goods

If your panels arrive damaged, or are faulty or not as described, email us with your order number and photos. We will repair, replace or refund as the law requires, and we cover the reasonable cost of returning faulty goods.

Made-to-order panels

Every panel is made to order in the fabric and colour you choose. Once a batch has closed and production has started, we cannot accept returns or give refunds for change of mind. Before the batch closes, you can cancel for a full refund. See our Pre-Order & Deposit Terms.

100% Echo Guarantee

Install the panels following our placement guide. If you are not hearing a clear improvement in echo and voice clarity, contact us within 30 days and we will work with you to fix it, with extra panels or a refund. We may ask for your room dimensions and photos of the installation so we can advise properly.

The guarantee covers echo and voice clarity inside the room. Acoustic panels absorb sound within a room. They do not block sound travelling through walls, floors or ceilings.

Colour and fabric differences

Fabric colour can look different between screens, swatches and finished panels, and dye lots vary slightly between batches. We match your selection as closely as we can. Minor variation of this kind is not a fault.

How to make a claim

• Email David@davidquinn.au with your name and order number.
• Describe the problem and attach photos of the panels and packaging.
• For Echo Guarantee claims, include your room size and photos of where the panels are installed.

We will reply with the next steps.

Refunds

Approved refunds go back to your original payment method through Stripe. Banks vary, but refunds usually appear within 5 to 10 business days.